Linking Cyclicality and Product Quality

Linking Cyclicality and Product Quality by Manuel Sosa, Jürgen Mihm, and Tyson Browning

Effective communication in product development organizations is widely recognized to be a key element of product development performance. Furthermore, management of product architecture knowledge by the development organization provides important competitive advantage for established firms facing architectural innovation. This research studies how the combination of product architecture and organizational structure determines technical communication in development teams. By documenting and analyzing both the design interfaces between the components that comprise a product and the technical interactions between the teams that design each of these components, we learn how the architecture of the product and the layout of the organization drive development team interactions. Several hypotheses are formulated to explain the unexpected cases when: 1) known design interfaces are not matched by team interactions, and 2) observed team interactions are not predicted by design interfaces. We test the hypothesized effects due to organizational and system boundaries, and design interface strength. Hypotheses are tested using both categorical data analysis and log-linear network analysis. The research is conducted using data collected describing a large commercial aircraft engine development process.

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